Key Responsibilities:
- Ensure that daily operations are conducted smoothly and efficiently.
- Analyze current operational processes and implement improvements to enhance efficiency and productivity.
- Develop and implement standard operating procedures (SOPs) and best practices.
- Generate and present detailed reports on operational activities and performance metrics.
- Collaborate with other departments to ensure effective communication and alignment on operational tasks.
- Manage and resolve operational issues promptly, providing timely solutions.
- Participate in operational projects, ensuring they meet objectives, timelines, and budgets.
- Work with project teams to define project scope, goals, and deliverables.
- Track project progress and make necessary adjustments to keep projects on track.
- Maintain accurate records of operational activities and performance metrics.
- Perform additional duties as assigned by management to support organizational goals.
Knowledge and Skills:
- In-depth understanding of daily operational workflows, SOPs, and best practices.
- Ability to analyze operational data, generate reports, and apply data-driven insights.
- Understanding of supply chain processes, inventory management, procurement, and logistics.
- Basic knowledge of budgeting, cost control, and financial analysis related to operational activities.
- Effective communication skills for interacting with team members, management, suppliers, and customers.
- Understanding of customer service principles and practices to enhance satisfaction and address operational issues.
- Familiarity with change management processes to effectively manage and adapt to organizational changes.
- Knowledge of workplace safety standards and protocols to ensure a safe working environment.
- Familiarity with project management principles, methodologies, and tools (e.g., Agile, Waterfall, Microsoft Project, Excel).
Qualifications:
- Education: Bachelor’s degree in business administration, or a related field.
- Experience: Proven experience in operations or a similar role.
- Skills: Strong analytical, problem-solving, and project management skills.
- Tools Proficiency: Proficiency in project management tools and software.
Work Environment:
- Location: Full-time position based in Lebanon.
- Travel: Occasional travel may be required for project-related activities or meetings.